FAQ

Steam Masters The perfect choice for your next Home or Commercial Cleaning

Frequently Asked Questions

Q Do you move furniture when cleaning Carpets?

A We do NOT move furniture when cleaning carpets.  We use to offer that service but more often than not when we did move furniture items just mysteriously broke despite handling the items with utmost care so we decided that we will no longer move furniture due to insurance regulations.  If you would like items moved, we ask that you move everything prior to our arrival and those items should not be replaced until the following day when the carpet is completely dry.  If you choose not to move any furniture, we will simply clean around it.

Q Do you guarantee that spots and stains will not return?

A This is a common question and unfortunately the answer is no. The reality of some stains is that there are substances that can and will permanently discolor the carpet fibers. Typically we will identify those stains prior to cleaning the carpets and we will do everything possible to permanently remove that stain.

Q What type of equipment is used to clean my tile & grout?

A We use a high pressure rotary tool with dual rotating jets connected to a commercial cleaning truck mount system that is installed in our van. This process results in the absolute deepest cleaning possible for your grout.  We only use commercial grade tile & grout cleaning products that help strip away years of dirt and grime buildup embedded in your grout lines.   I am so confident in my tile cleaning process that I personally guarantee if I can’t get your grout clean—-Nobody can!!

Q Why should I get my tile & grout cleaned?

A Dirty grout becomes a breeding ground for bacteria and germs.  Accumulated dirt, debris, and moisture in dirty grout can weaken the structure of surrounding tiles. Over time, this can lead to loose, cracked, or displaced tiles, posing safety hazards and costly repairs.  Having your grout professionally cleaned helps extend the longevity of your tile & grout, prevents mold and mildew growth, promotes a healthier environment, preserves the value of your investment, eliminates allergens, and helps remove bad odors from your home.

Q What is your 100% guarantee?

A We are happy to work with you to correct any situation that may arise. If for any reason you are unsatisfied with the results, we will do all we can to fix the problem by returning to re-clean any area in question.

Q How long will it take for the tile to dry?

A We generally move air movers around the house as we clean to help speed up the drying process. We also ask that you keep the air conditioning on to help with the air flow as well as allow us access to any ceiling fans in your home.

Q What method do you use to clean carpets?

A Hot water extraction is the method most used to clean carpets.  This is commonly referred to as ‘steam cleaning” and NO we do not clean with just steam.  The reason it is called steam cleaning is because the water is so hot (typically over 200 degrees) that the water coming out of the jets produces steam.   Hot water extraction is the ONLY approved method by the carpet & rug institute because it delivers the absolute best deep clean possible.   Our other method of cleaning is a process called carpet encapsulation cleaning or sometimes commonly referred to as DRY cleaning.

Q Do I need to vacuum before the crew arrives?

A In order to keep our prices low we ask that you perform A light vacuuming prior to our arrival.

Q Do you move furniture for tile & grout cleaning?

A Yes and No.  First, we ask that you pick up as much as possible off the floor and move all bar stools and dining room tables out to your garage or lanai if possible.  Keep in mind that moving furniture increases the amount of time to clean the floor which in turn means a higher price.  This is why some customers prefer to clean around furniture while others would like all the furniture moved.  In these cases, we will move the furniture but we will only do so with your help.  We will not move heavy items by ourselves.  This way if something breaks, you were involved with the moving and realize it was unavoidable or clearly broken prior to us moving it.

Steam Masters is ALL you need to get a CLEAN home or office.

Professional Cleaning Service Constantly Striving for 100% Satisfaction