Frequently Asked Questions
Q Do you move furniture?
A Yes. There is no charge to move small pieces of furniture such as chairs, waste baskets, etc… and we will return it to its rightful place when we are finished. We will move most furniture that can safely be removed but all we ask is that you please remove and breakable items off of your furniture such as picture frames, porcelain dolls or any other knick-knacks prior to our arrival. There are items however that we will not move which include: pianos, entertainment centers, large desks, pool tables, china cabinets, dressers, beds, work stations, etc.
Q Do you guarantee that spots and stains will not return?
A This is a common question and unfortunately the answer is no. The reality of some stains is that there are substances that can and will permanently discolor the carpet fibers. Typically we will identify those stains prior to cleaning the carpets and we will do everything possible to permanently remove that stain.
Q What type of equipment or materials do you use to clean my tile & grout?
A We use a high pressure rotary tool with dual rotating jets connected to a commercial cleaning truck mount system that is installed in our van. This is the same system that is used to steam clean your carpets. The only difference is we change the carpet wand to the high pressure rotary tool and increase the water pressure. We only use commercial grade tile & grout cleaners that help strip away years of dirt and grime buildup embedded in your grout lines.
Q Why should I get my tile & grout cleaned?
A Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.
Q What is your 100% guarantee?
A We are happy to work with you to correct any situation that may arise. If for any reason you are unsatisfied with the results, we will do all we can to fix the problem by returning to re-clean any area in question.
Q How long will it take for the tile to dry?
A We generally move air movers around the house as we clean to help speed up the drying process. We also ask that you keep the air conditioning on to help with the air flow as well as allow us access to any ceiling fans in your home.
Q What method do you use to clean carpets?
A The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.
Q Do I need to vacuum before the crew arrives?
A In order to keep our prices low we ask that you perform A light vacuuming prior to our arrival.
Have a different question?
Ask your question below and we will get back to you within 24 hours.